FAQ

Where do I find the Product Specifications?

All dimensions and plywood thickness used is found in the individual product profile.  Benga Bits are unique in providing a schematic pdf

Do I need to varnish / treat the plywood?

Yes, most plywood surfaces are not sealed. We use responsibly sourced raw plywood.  All table top finishes will have an extra 2pack coating so as to prevent liquid stains.  The exception is if you have purchased one of nine finishes for an extra fee. These finishes are available in Natural, Black, White, Yellow, Blue, Green, Orange, Red, Clear Coated.

What colours do you manufacture?

We offer nine finishes for an extra fee.  These are available in Natural, Black, White, Yellow, Blue, Green, Orange, Red, Clear Coated

How much does it cost to have this manufactured in a primary colour?

20% surcharge applies for coloured items

Product specification – How much weight can the product withstand?

Our products are sturdy and can withhold normal weight for its designed purpose.  The chairs are recommended for those under 100kg

Can my purchase be delivered to a PO Box?

No, you must supply a physical address for delivery

What are the delivery address requirements?

Someone must be available at the nominated address for a daytime Monday – Friday delivery schedule. A re-delivery fee may apply if your parcel can not be left unattended at your given address.

Does the price include GST?

All our prices include gst

What form of payment do you accept?  –

We accept Visa, MasterCard and American Express

Is shipping included?

Yes, free shipping applies to orders within Australia.

What happens if my goods are found faulty or a piece is missing?

All care is taken in the manufacture of  each product however sometimes things just don’t fit.  If you find your goods to be faulty upon receipt please contact us immediately to discuss a solution. 

What is your returns policy?

As each piece is custom made and cut, we don’t accept change of mind returns.  Returns will only be considered within a month of receipt.  Please contact us directly at info@bengabits.com.au to outline your concerns.  Return postage is at the customer’s expense.

How is my order sent?

TNT and Australia Post (Startrack) depending on your location

How long do I have to wait for my order?

It will take between 5-10 working days for delivery depending on your location.  Items are custom made at the time of order.  This is not a pick and pack service.

Are the items intended for indoor or outdoor use? Table and surface tops will be 2 pack clear coated for extra protection.  So they are perfect for indoor or undercover use.  Should you purchase an unsealed item,  it is recommended that the whole item, including the edges are sealed if you intend to permanently leave the items outdoors in the weather.